Ned Welc, CCM, CCE, has been a general manager of private clubs in Ohio and Florida for 38 years. In 2017, he officially retired as General Manager/CEO of The Mayfield Sand Ridge Club in Cleveland, Ohio, where he served in that role since 2007.
As President of Ned Welc Consulting, Ned helps club managers and boards identify and implement strategies and tactics to attract qualified members, build member loyalty, streamline club operations, navigate change and ensure club vitality.
Additionally, Ned currently serves as a Partner for GSI Executive Search. GSI specializes in the placement of experienced professionals within the private club and hospitality industries. The firm is active throughout the country and has successfully conducted searches for private clubs, management companies, real estate developers and exclusive resort properties.
Ned also is in his ninth year as Adjunct Professor of the Hospitality Management School at Kent State University in Kent, Ohio. He teaches 30-40 students each year in Club Management. He has served as Chairman of the Business Advisory Board at Kent, and currently still serves as a member of that board.
Ned graduated with a Bachelor of Science degree in Business from the University of Akron. He earned his Master’s degree in Education from the University of Cincinnati. Prior to his career in Club Management, Ned was the Field Announcer for the Cleveland Indians major league baseball team for eight seasons.
As the world’s leading expert on private club mergers and acquisitions, he has managed three successful transactions since 2006: The Mayfield Country Club--Sand Ridge Golf Club merger (2006); The Mayfield Sand Ridge Club--The Oakwood Club combination (2010); and The Cleveland Racquet Club partnership (2015).
The cornerstone of the hospitality industry is service. Service is built on training. Yet training alone isn’t enough. For service delivery to meet and exceed the expectations of members, guests and visitors alike, you must teach your staff—and enable them to become teachers as well.
Developed and delivered by club industry expert Ned Welc, the proprietary Turning Trainers Into Great Teachers program is an interactive, engaging, 90-minute team-building workshop for private club department managers, supervisors and senior staff. Its singular objective: Help you transform your club’s conventional training programs by instilling a culture of teaching from top to bottom.
The rationale behind teaching – Why teach your staff instead of just train them.The differences between training and teaching – Ned distinguishes how vs. why … and he demonstrates how the concept of ‘for performance’ vs. ‘for understanding’ applies to your specific club.Building and nurturing a truly transformational environment – How to turn your club into a learning center, and why you need to start today.Why and how – Understanding the benefits of teaching at a club and learning how to do it effectively.The qualities of great teachers—and what managers can learn from them
Teaching is not a simple proposition; in fact, it’s much more challenging than simply training people. Yet the benefits of teaching – particularly teaching hospitality staff – are enormous. Ned Welc’s Turning Trainers Into Great Teachers program is designed to deliver immediate and long-lasting benefits for your club:
Better service – Teaching invests in people, which makes them more efficient, more personal and more engaging.High degrees of end-user engagement and satisfaction – Staff are empowered to build stronger bonds with members, colleagues, supervisors and other key stakeholders.Increased loyalty – Teaching demonstrates that you care about people’s growth—not just their ability to function.This 90-minute workshop helps GMs understand the importance of master planning, as well as master planning components and processes. It also offers practical strategies for implementing a successful master planning initiative at their club.
Combining clubs can be transformational if handled correctly, or potentially disastrous if mishandled. As the world’s leading expert on private club mergers and acquisitions, Ned has managed three successful transactions since 2006 and possesses an unrivaled understanding of the challenges and stakes involved. In this presentation, Ned outlines the universe of managerial, governance and leadership issues associated with club mergers based on his experiences—and he offers insights for participants on pathways forward.
When private club Search Committees meet with candidates for high-level club positions like General Manager, CFO, COO, Director of Food and Beverage and more, they already have a good amount of candidate information on hand. After all, it’s our job as executive recruitment professionals who specialize in private club placements to provide extensive background information, […]
Private club search committees identify candidates for top-level positions such as general manager (GM). As part of that task, they study resumes to understand candidates’ specific qualifications and achievements. Yet, through our work as private club executive search specialists, we at GSI Executive Search always advise clients that ideal candidates are more than an assemblage […]
